Privacy Statement
Axiom Structures (“Axiom,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you provide when using our website, forms, communication systems, and engineering services.
This Privacy Policy explains:
- what information we collect,
- how we collect it,
- how we use it,
- when it may be shared,
- and the choices you have regarding your information.
By using our website or communicating with Axiom Structures, you consent to the practices described in this Privacy Policy.
Table of Contents
- The Data We Collect
- How We Obtain Data
- How We Use Data
- SMS Communications
- Data Retention and Storage
- Third-Party Sharing
- Cookies and Website Analytics
- User Preferences and Opt-Out Rights
- Data Security
- Children’s Privacy
- SMS Communiations
- Changes to This Policy
- Contact Information
The Data We Collect
We may collect personal information and project-related information including:
- Full name
- Email address
- Phone number
- Property address
- Company name
- Billing information
- Uploaded project files, plans, surveys, and photographs
- IP address
- Browser and device information
- Website usage data
- Appointment and scheduling information
- Communication records, including emails, forms, and SMS messages
We only collect information reasonably necessary to provide structural engineering services, coordinate projects, improve communication, and operate our business.
How We Obtain Data
We collect information through several methods, including:
Information You Provide Directly
You may voluntarily provide information when you:
- submit a website form,
- request a quote,
- request an inspection,
- email us,
- call us,
- upload files,
- schedule appointments,
- or communicate with our team.
Automated Collection
Certain information is collected automatically through:
- cookies,
- website analytics tools,
- server logs,
- and marketing platforms.
Third-Party Platforms
We may receive information through integrated platforms including:
- HubSpot
- Accelo
- Salesmsg
- Spectora
- Google Analytics
- scheduling or payment providers
How We Use Data
We use collected information to:
- respond to inquiries,
- prepare quotes and proposals,
- coordinate inspections and engineering services,
- communicate project updates,
- provide customer support,
- improve website performance and user experience,
- maintain operational records,
- process payments,
- send requested communications,
- and comply with legal or regulatory obligations.
We may also use information to improve our internal systems, workflows, and service delivery processes.
SMS Communications
If you provide your phone number, you consent to receive SMS/text communications from Axiom Structures related to:
- appointment confirmations,
- inspection scheduling,
- project coordination,
- file requests,
- quote follow-ups,
- payment reminders,
- and customer service communications.
Message frequency may vary.
Message and data rates may apply depending on your mobile carrier.
You may opt out of SMS communications at any time by replying:
STOP
For assistance, reply:
HELP
We do not sell or share SMS consent or phone numbers with third parties for marketing purposes.
Data Retention and Storage
We retain information only as long as reasonably necessary to:
- provide services,
- maintain project records,
- comply with legal obligations,
- resolve disputes,
- and enforce agreements.
Information may be stored in cloud-based systems and operational software platforms used by Axiom Structures.
We use commercially reasonable safeguards to protect stored information from unauthorized access, misuse, or disclosure.
Third-Party Sharing
We may share information with trusted third-party providers that support business operations, including:
- CRM systems,
- project management software,
- scheduling systems,
- communication platforms,
- payment processors,
- cloud storage providers,
- and analytics services.
These providers only receive information necessary to perform their services.
We may also disclose information if required by law, legal process, or to protect the rights and safety of Axiom Structures or others.
We do not sell personal information. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
Cookies and Website Analytics
Our website may use cookies and analytics tools to:
- understand website usage,
- improve website functionality,
- monitor performance,
- and enhance user experience.
Users may disable cookies through their browser settings, though some site functionality may be affected.
User Preferences and Opt-Out Rights
Users may:
- request access to their information,
- request correction of inaccurate information,
- request deletion of certain data,
- opt out of marketing communications,
- or limit cookie usage through browser settings.
To unsubscribe from email marketing, use the unsubscribe link included in marketing emails.
Operational communications related to active projects may still be sent when necessary.
Data Security
We implement reasonable administrative, technical, and operational safeguards designed to protect information against unauthorized access, disclosure, or misuse.
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our services are not directed toward children under 13 years old.
We do not knowingly collect personal information from children.
SMS Communications
By providing your mobile phone number and opting in through our website forms, you consent to receive SMS messages from Axiom Structures related to inspections, appointments, project updates, requests for information, and customer support.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.
SMS consent is not shared with third parties or affiliates for marketing purposes. No mobile information will be sold or shared with third parties for promotional or marketing use.
Changes to This Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Updated versions will be posted on this page with a revised effective date.
Contact Information
If you have questions regarding this Privacy Policy or your information, please contact:
Axiom Structures
Fort Lauderdale, Florida
Phone: 954-947-0818
Email: info@axiomstructuresfl.com
Website: https://axiomstructuresfl.com